We are looking for an IT HELP DESK
Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
Respond to queries either in person or over the phone.
Write training manuals.
Train computer users.
Maintain daily performance of computer systems.
Ask questions to determine nature of problem.
Walk customer through problem-solving process.
Install, modify, and repair computer hardware and software.
Install computer peripherals for users.
Follow up with customers to ensure issue has been resolved.
Gain feedback from customers about computer usage.
Run reports to determine malfunctions that continue to occur.
Constantly monitor the Company Service Desk Portal to respond to customers seeking help.
Run/Build custom report using BI tools or custom SQL
Network (LAN) Monitoring
Basic Understanding of Ethernet, WLAN, Fiber and T1 cabling Infrastructure
Working knowledge of mobile devices (Android, iPad, and iPhone)
Basic Understanding of VoIP Technologies (SIP, MGCP, ISDN, POTS)
Italian native speakers
Proficient in English
Must have the ability to work in a team
Problem solving skills
The ideal candidate is someone who has had at least 3+ years of experience